Luxury Service at Its Finest
We want you to be 100% satisfied with your overall experience. We know that your hair is important to you, and we want you to be happy from the moment you sit in our chair to the moment you leave our salon! As professionals, we strive to communicate how important it is to take the most realistic and healthy approach to achieving your beauty goals!
If you are not happy with your experience, we will make any necessary adjustments so you can leave our salon feeling amazing! After all, we are trying to build a long lasting relationship with you and be your trusted go to stylist for life!
If after your experience you are unhappy with your result, within reason, we are happy to make adjustments to your hair in the form of a redo service.
There are limitations to re-do services to protect all parties involved:
There are absolutely no refunds. Our goal is to build a long lasting relationship with you. Sometimes there are bumps in the road, however we would rather learn with you and make adjustments so we can give you the hair you want. Sometimes this takes time, but we are willing to be patient with you if you are patient and reasonable with us!
Your color is valid for a re-do up to 7 days after your service(s) was performed.
You will no longer be eligible for a re-do service if you or another stylist makes any changes to the hair.
In order to qualify for a re-do service you must invest in the recommended shampoo. With the purchase of any color safe shampoo from our salon your color service is 100% guaranteed. This does not include shampoos purchased from other retailers or salons. It is not the salons responsibility to fix color fade from not using the recommended color safe shampoo.
The fee for redo color services is $25 per bowl of color required to make the adjustments, unless the re-do is due to a technical error on our part.
If you are in the middle of a color correction process and there is box color present in the hair, you will not be qualified for a redo service if the desired result is not achieved in one sitting (this will be explained during consultation so there will be no surprises if the desired goal is not achieved in one sitting). Additional toners, treatments and other necessary services will be priced (fairly) in each specific case.